Troll and Toad Reviews

Shipping does not start.

Trollandoad is always moving warehouses.
It takes 2~3 weeks to start shipping.
There is no compensation for this.

2021/5/4
Hi,

We are so sorry for the delay with your shipment! Typically orders ship within 1-2 business days of being placed. However we are in the middle of moving our warehouse, and this is causing us to operate slower than usual. Please know that we are working very hard to get these items to you! Once your order ships you will then receive an email with delivery confirmation. If you need anything else please let us know!

2020/8/18
Hi,

Thank you for contacting us! Any item you checkout with in your cart will be shipped together, and they will not slow the process of shipment. Typically orders ship within 1-2 business days of being placed. However we are in the middle of moving our warehouse, and this is causing us to operate slower than usual. Please know that we are working very hard to get these items to you! Once your order ships you will then receive an email with delivery confirmation. If you need anything else let us know!

I ordered 80 heroclix figures. I received 13 Yugioh cards. They blamed the mistake on someone outside of the company "switching the packing slips". The packing slip I received said 80 items.
Had to argue with them fkr a few days for a refund. They decided to credit me and I ordered a second time. This time their stock was super limited so I missed out on almost 50% of the characters I ordered originally. I picked all my figures, they took a few days to ship. Then when they finally did ship they sent me an email along with shipping notice, the email said that some of the characters I requested were missing.

How could this company possible be this unorganized? Definitely will not be ordering from them ever again

Absolutely the worst online experience I’ve had. Took nearly two weeks to get a shipping confirmation. And it’s been nearly a month and still haven’t gotten the cards. Keep feeding me bs as to why. Total scam artists

I got 21 trading cards from troll and toll and they sent me 18 out of the 21 cards wrong it took over one month for them to send me a refund that I didnt even wanna to begin with all I just wanna was my order to be sent to me correctly!
They have no customer service this is the worse company i have ever done business with I called them 3 days strait 5 times a day and nobody ever answered the phone it takes them forever to answer a email back and when they do answer they dont do what they promise you.
This is the last email I sent them if you buy from them get ready to do this for a month:

This is so disappointing I been keeping good communication with you guys on a issue that come from you guys... and your company just keep messing up!
You refunded me what i paid, what about the shipping back to you cost? I sent a receipt with the order with the price that i paid to ship it back to you
This is the worst service I've had on a online order, you guys are incredibly disorganized and your customer service is slow and not good

Please just give me what i paid for Shipping your mistake back to you!

Reasonable shipping costs for overseas purchases (UK), order arrived in described condition.

I bought some cards and playmats from them in the past and I thought they were okay. This all changed this past year when I was trying to log in to my account on their site, which I haven't used in years and it told me I had to contact customer service who told me due to a lot of chargebacks and fraud on my account, they can't do business with me. This is amusing, since they were doing business with me just fine on ebay until I sent that inquiry. Now, I can't even buy from them on ebay. I'm honestly failing to see what I did wrong??? I can honestly say I'm your average Joe buyer, not a fraudster with a lot of supposed chargebacks, so I don't know what drugs Troll And Toad are on >_> (with heavy emphasis on troll, because that's exactly what they are). People are much better off doing their business elsewhere... you wouldn't want to be suddenly locked out of your account permanently for ludicrous reasons, now would you?

I received my order after 20 days (UK buyer). I was a bit worried after reading the negative reviews but my order turned up just fine, cards were near mint as described, packed nicely and shipping was not too expensive. I would purchase from troll and toad again in the future although the website is a bit laggy.

I've placed multiple expensive orders with them, and two times in a row I've been burnt. The first time they sent me three of the wrong card, and luckily they reimbursed me for the error because it was only a few dollars on a large order. Not to mention, all of the cards were stacked together without even penny sleeves despite being high dollar cards.
This most recent time they sent me A FAKE CARD WORTH OVER $100 and claimed that they were confident that their 'specialists' had authenticated the card prior and thus would not offer a refund. I have valid proof the card is illegitimate and they would not hear me out. They will accept a return and potentially dupe another unsuspecting customer with the same card, which I don't want to do out of principle but I also don't want to lose $100.
Entirely irresponsible and shady behaviour and no loyalty to their customers. I will not be purchasing from them ever again.

Made my first order every with toadandtroll which I got today. They sent me unlimited pokemon cards instead of the 1st Edition ones I ordered and paid for. They were also supposed to be in near mint condition and the cards I got are light play AT BEST.
Honestly I recommend you do not order from this website and find your cards somewhere else which is a shame because their selection of cards is great.. but now I know why its great. Most of these cards they probably don't even have.

If you're going to be selling to them and utilizing their buylist, DON'T. I sent about 100 cards over two orders and they claimed not even 1 of them was in good enough shape to purchase. The cards were in great shape, the reason I say that is I sent an order of cards to another store and they accepted them without a hitch. If you're selling Pokemon cards, use CoreTCG or CoolStuffInc instead. Not to mention it took nearly a month to hear anything about the order.

im not a bot but it is only the single cards that are damaged the boster boxes, decks and packs are perfectly fine no issue

I have 5 charges for the same cards I bought on trollandtoad at $26x5 they cancelled the order each time but guess what I'm still pending for 3days over $125 for cards not being shipped to me.. 1st and last time I use them. Called trollandtoad got told that I didn't put my name in billing address looked at my order, my name in shipping and billing. Then she told me to give her my card over the phone so she can process my order. Like I would do that, they are sketchest tcg company I've ever met